Frequently Asked Questions
Q.Should I mow my lawn?
A.No, please don’t mow your lawn the day of or the day before the delivery date. Fresh grass clippings create a mess inside the bounce house and also make it more slippery for the kids.
Q.How long is my rental for?
A.Rental cost covers up to 8 hours. Additional days are 40% off per day.
Q.Do you deliver or can I pick it up?
A.We deliver to a large list of cities that will show on the drop down menu at checkout.
Q.What does the delivery cost include?
A.The delivery cost includes set up and take down.
Q.Will you still deliver in the rain or severe weather?
A.We reserve the right to not deliver if it is raining or high winds. Arrangements will be made prior to delivery in the event of severe weather. We will not deliver in rain or high winds as your child’s safety in our highest priority.
Q.Are you insured?
A.Yes, we are fully insured. However, this statement no way implies legal responsibility. Please read your rental agreement carefully to fully understand your responsibility.
Q.What are the rules of use for each bouncer?
A.Adult supervision is required at all times.
No shoes, eyeglasses, food, gum, candy, drinks, or party confetti.
No climbing on the walls or netting or pulling down/hanging from the inside pillars.
No flipping, somersaults, wrestling, or fighting.
No pets or sharp objects, including sticks
No smoking on or around.
No SILLY STRING! (We have the right to enforce up to a $1000.00 cleaning fee)
Allow only the same size kids to bounce at a time.
No shoes, eyeglasses, food, gum, candy, drinks, or party confetti.
No climbing on the walls or netting or pulling down/hanging from the inside pillars.
No flipping, somersaults, wrestling, or fighting.
No pets or sharp objects, including sticks
No smoking on or around.
No SILLY STRING! (We have the right to enforce up to a $1000.00 cleaning fee)
Allow only the same size kids to bounce at a time.
Q.When should I reserve a bounce house?
A.Rentals are reserved on first come, first serve basis. Our bounces normally booked out 1-2 months in advance. However, we do accept same day setup calls, pending bounce house availability. If you have a specific date in mind please call 2-3 months in advance to ensure the unit you want it is available.
Q.How do I reserve a bounce house?
A.Simple, call us at (256) 960-2919 or email us at rockstarpartyrentals10@gmail.com. You can also reserve your space through our online booking system.
Q.Is there a deposit required?
A.Yes, the required deposit is $50. All deposits are non-refundable.
Q.How do I pay?
A.We accept cash, check, and most major credit cards. If paying by card, payment can be made through the email invoice or over the phone. We do reserve the right to charge a 3.5% convenience fee for all credit card payments.
Q.How do I cancel my reservation?
A.Reservations can be canceled or rescheduled through the calendar invite our booking software automatically sends out or by calling our office at 256-960-2919.
All deposits are non-refundable.
All deposits are non-refundable.
Q.What type of power is required?
A.The blowers do run off a standard 110V outlet. In the event that multiple units are rented and multiple blowers are required, each blower should be setup on different circuits. Extension cords will be provided at delivery and are part of the setup.
Q.How much room do I need and what type of surface is required?
A.Each bouncer is of different size. To determine area size, please look at the description pages for exact size of the bouncer you are interested in and allow 5-10 feet spacing on all sides. To insure the safety of the kids, the surface does need to be at or near 0 degree incline. Surface area also needs to be clear of any objects and debris including in-ground sprinkler heads.
Q.Can I rent a bouncer at a park?
A.Unfortunately we do not service public parks.
Q.How safe are bouncers?
A.Bouncers are like a vinyl covered cloud. They do have a lot of give when jumping and falling. For the most part no injuries will occur, however, an injury could result from improper use and occurred body positioning upon landing. Injury can also happen if there are too many children on the bouncer at once or if there is a large size difference between the children (adults and children at the same time). To circumvent injuries, adult supervision is required at all times.